Refund Policy

Overview

At ByteX, we strive to ensure complete customer satisfaction with our products and services. If you are not entirely satisfied with your purchase, we’re here to help.

This Refund Policy outlines the terms and conditions for requesting and receiving refunds for purchases made through our website.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Your request must be made within 30 days of purchase
• The product must be unused and in its original condition
• For services, cancellation must occur before work has begun
• Digital products may only be eligible if undownloaded

Certain products or services may have different refund policies that will be disclosed at the time of purchase.

Non-Refundable Items

The following are not eligible for refunds:

• Downloaded software or digital products
• Services already performed or partially performed
• Gift cards or vouchers
• Custom or personalized products
• Products marked as "final sale" or "non-refundable"

How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact our customer support team at refunds@yourcompany.com within the eligible period
2. Provide your order number and reason for the refund request
3. For physical products, you may be required to return the item
4. Wait for our team to review your request (typically within 5 business days)

Once approved, your refund will be processed and a credit will automatically be applied to your original method of payment.

Processing Time

After we receive your returned item (if applicable) and approve your refund request, we will initiate a refund to your original payment method.

Please allow:

• 5-10 business days for credit card refunds to appear on your statement
• 3-5 business days for PayPal refunds
• Up to 30 days for bank transfer refunds

The time may vary depending on your financial institution's processing times.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

• Check your bank account or payment provider account again
• Contact your credit card company or payment provider
• If you've done all of this and still have not received your refund, please contact us at support@yourcompany.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at exchanges@yourcompany.com and send the item to our return address.