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Term Of Use

Easy Returns & Refunds

At MobileShop, we want you to be completely satisfied with your purchase. If you're not happy, we offer easy returns and refunds within 15 days of delivery.

Note: Refund processing may take 5-7 business days after we receive your returned item.

How to Return an Item

  1. Go to "My Orders" in the "bytex" app
  2. Select the item you want to return
  3. Choose a return reason and submit request
  4. Pack the item securely with original tags
  5. Attach the return label we provide
  6. Drop at any authorized courier partner

Refund Timeline

1.

Return Initiated

Once you submit return request

2.

Item Received

2-5 days after pickup (varies by location)

3.

Refund Processed

Within 24 hours of quality check

4.

Amount Credited

3-5 business days to original payment method

Non-Returnable Items

  • Mobile phones with broken seals or activated devices
  • Earphones/headphones for hygiene reasons
  • Software and digital downloads
  • Gift cards and vouchers
  • Items marked "Final Sale"

Refund Methods

Original Payment

Credit/Debit Card, UPI

MobileShop Wallet

Instant credit for next purchase

Need Help With Your Return?

Our customer support team is available 24/7 to assist you.

Call Support: +1 (800) 555-1234Email: info@bytex.global